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Manager, Campus & Community Recreation – Client Engagement

City of Edmonton
Posted Date: February 2, 2023
Closing Date: February 8, 2023
Contact University of Alberta

Job Description

This position is a part of the Association of the Academic Staff of the University of Alberta (AASUA).

While this position welcomes applications from the public, please note that preference will be given to current employees at the University of Alberta. Please indicate your internal status using the “Advertisement” drop down menu when applying.

In accordance with the Administrative and Professional Officer Agreement, this full-time continuing position offers a comprehensive benefits package found on our Benefits Overview page and annual salary range of $70,667 to $117,771.

Location: Work primarily located at North Campus, Edmonton.

Working for the University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is teeming with change makers, community builders, and world shapers who lead with purpose each and every day. We are home to more than 40,000 students in 200+ undergraduate and 500+ graduate programs, over 13,000 faculty and staff, 260,000 alumni worldwide and have been recognized as one of Canada’s Greenest Employers for over a decade.

Your work will have a meaningful influence on a fascinating cross section of people—from our students and stakeholders, to our renowned researchers and innovators who are quite literally curing diseases, making discoveries and generating solutions that make the world healthier, safer, stronger, and more just.

Department/Faculty Summary

The University of Alberta is teeming with change makers, community builders, and world shapers who lead with purpose each and every day. We are home to more than 40,000 students in 200+ undergraduate and 500+ graduate programs, over 13,000 faculty and staff, 260,000 alumni worldwide and have been recognized as one of Canada’s Greenest Employers for over a decade.

Campus & Community Recreation offers programs and facilities aimed to meet the needs and interests of the broad range of communities that we serve. From group exercise to individualized personal training; from healthy living activities to physical assessments preparing for specific work environments; from recreational sports to elite sport training; and a range of ethnic and cultural dance, Campus & Community Recreation has the breadth and depth of activities to enhance the experiences of students, staff and community members alike.

Position Summary

Reporting to the Director, Campus & Community Recreation (CCR), the Manager, Client Engagement is an integral member of the CCR leadership team. The CCR leadership team supports the management of sport and recreation facilities, programs, services and events serving a variety of communities including University of Alberta students, staff, Faculty and general community members. Campus & Community Recreation also supports the facility and service needs of the Faculty of Kinesiology, Sport, and Recreation and the Varsity Athletics programs through the provision of dedicated sport and recreation space for teaching, research, training and competition.

The Manager, Client Engagement provides leadership, management and supervision to the CCR Client Engagement unit within Support & Recreation Services, Facilities & Operations at the University of Alberta. The Manager actively participates in the development and implementation of the strategic direction of CCR and leads the process to develop strategic operating models in each of the key areas under their supervision. Specifically, the Manager leads a team of approximately 25 full-time and approximately 70 casual staff and contractors in the provision of client-focused services. The Manager will plan and implement a unit strategy for client engagement experiences for the CCR unit. The strategy will include leadership and mentorship of client-focused areas including Bookings/allocation/event facilitation, Recreation Management Software, Customer Service, Outreach and Engagement, Business Development, and Recreation Facility Operations. The Manager will work closely with the Team Leads and Supervisors of each of these areas to ensure client-focused service is provided in an exemplary fashion. Staff development and mentorship in the areas of budgeting, human resource management, strategic planning and policy/procedure development are all key components of this role.

The Manager will oversee policies associated with facility allocation and operation in the Van Vliet Complex, ensuring the spaces are allocated and operated efficiently and delivery is inclusive, equitable and reflects a diversity of interests. CCR facility operations and programs are essential components of an exceptional campus experience as they support the physical, mental, emotional and spiritual well-being of participants. In conjunction with the Director, the Manager will develop clear philosophical guides for allocation of and pricing of all CCR operated facilities to support the vision and mission of both Campus & Community Recreation and the University of Alberta.

The Manager will lead Campus & Community Recreation in the area of event attraction and facilitation. The Manager is responsible for liaising with external event coordinators and facilitators such as municipal, national and international organizations to host events at facilities operated by CCR. The Manager will develop relationships and build partnerships with event organizers and promoters in an effort to enhance the use of CCR facilities for high profile events and maintain the reputational profile of the University of Alberta.

Duties

  • Lead and oversee the operation of designated recreation and sport facilities ensuring adherence to legislative requirements, University and Facilities & Operations policies and procedures.
  • Develops and oversees budgets for all areas of Client Engagement, ensuring each budget is prepared in alignment with University and Campus & Community Recreation guidelines
  • Contributes professional and managerial expertise to the development of plans, objectives, solutions, policies and procedures in Campus & Community Recreation
  • Develops the talents of staff; builds capacity and capability. Ensures staff members have acquired the appropriate training and certification to meet standards established by government legislation, University of Alberta and CCR standards.
  • Mentors Team Leads and Supervisors in areas associated with Client Engagement including Facility Allocation/Event Facilitation; Recreation Management Software; Customer Service; Outreach and Engagement; Business Development; and Recreation Facility Operations.
  • Develops meaningful relationships and builds partnerships with service providers and student groups across campus and in the community in an effort to engage student community members in a comprehensive, collaborative and inclusive environment. These partnerships may take many forms and are intended to enhance the student, alumni and community experience at the University of Alberta
  • Liaise with municipal, national and international sport/event organizations to attract events utilizing University of Alberta sport and recreation facilities
  • Collaborate with University event/program leads across campus to strategically attract events that are compatible with University goals including revenue generation.
  • Establish a customer-first culture in all Client Engagement team interactions. Support the delivery of outstanding customer experiences by leading and delivering operational and logistical requirements suited to each activity
  • Develops a strategic plan to support the development of business opportunities associated with IntelliLeisure software, establishing an affordable, reliable, service for internal and external clients.

Minimum Qualifications

  • Undergraduate degree in Recreation, and/or Sport Management required
  • Five years’ progressive experience in recreation management with increasing levels of responsibility
  • Five years’ experience in supervision and human resource management and development.
  • Demonstrated knowledge and experience in management and operation of recreation and/or sport facilities
  • Demonstrated knowledge of budget management and resource allocation
  • Demonstrated knowledge in customer experience.
  • Demonstrated commitment to promoting and enhancing diversity and creating an environment of inclusion
  • Excellent written and oral presentation skills
  • Current Standard First Aid (within 3 years) and Level C CPR (within 1 year)
  • HSE Supervisory Development program training is mandatory upon hire
  • University of Alberta workplace violence and harassment prevention training is mandatory upon hire

Preferred Qualifications
Experience in Recreation Management Software training is an asset

How to Apply
https://www.careers.ualberta.ca/Competition/A103949414/

The Alberta Recreation & Parks Association would like to acknowledge the First Nations, the Métis, and all of the people across Alberta who share a history and a deep connection with this land. We dedicate ourselves to moving forward in partnership with Indigenous communities in the spirit of reconciliation and collaboration.