Customer Experience Supervisor

CUSTOMER EXPERIENCE SUPERVISOR – PERMANENT FULL-TIME
Are you interested in working for a progressive organization that supports its employees and
promotes a healthy work culture? Are you looking for work life balance, and do you love spending
time outdoors and being one with nature? Apply now for an opportunity to work at the Lac La Biche
County. We want you to join our team!

Lac La Biche County is rich in lakes, parks, and outdoor experiences, and home to some of Alberta’s top
industries. Lac La Biche County is a beautiful, prosperous community for people to visit, live, work and
play. We have more than 150 lakes and 100 beaches, camping opportunities, and an excellent hiking
trail system. Pair that with modern amenities like the Bold Center, future Aquatics Centre, schools,
parks, community activities, sport and cultural activities, local community groups, and downtown
shopping area, it’s no wonder that Lac La Biche County is an ideal cabin and adventure area for County
residents and visitors from nearby communities and international tourists!

The Organization: Lac La Biche County is an organization driven by principles surrounding Excellence,
Communication, Safety and Wellness, Collaboration, and Environmental Sustainability. Our employees
enjoy the charm of working in the Lakeland Region, away from the hustle and bustle of the big city while
still being able to enjoy a diverse, fast paced and fulfilling work environment. Our community is known
to be one of the most diverse and unique communities in Alberta. Not only is it rich in history and
culture, but it is also surrounded by forests, parks, lakes, and golden sand beaches!

We continuously strive to remain an employer of choice by offering a strong health and safety program,
competitive pay, amazing benefits, opportunities for professional development, as well as many
wellness initiatives that support a work/life balance. We also take pride in maintaining high standards
surrounding equity, diversity, and inclusion in our workplace.

Purpose of the Position:
The Customer Experience Supervisor’s primary responsibilities are promoting and facilitating positive
member and customer experiences and providing hands on leadership and support to front line
employees to ensure safe and efficient program service delivery during evenings and weekends. This position also assumes the lead role for incident reporting and emergency management. This position requires general knowledge and familiarity with all aspects of municipal recreation facilities, events, programming, and customer service. Demonstrated interpersonal and communication skills, conflict resolution and problem solving, ability to lead and supervise others, computer and software skills are required as well as an emphasis on self-motivation and the ability to cultivate
effective relationships with a diverse team, community groups and the public.

Want to be a part of our County team? To be successful in this position, you will possess the following qualifications:
• Post secondary degree or diploma in Recreation, Event or Facility Management, or related field
desired (combination of education and work experience may be considered)
• Standard First Aid and CPR Certification (or willing to obtain)
• Valid Class 5 driver’s license
• High Five-Principles of Healthy Child Development considered an asset
• Customer service courses/certificates considered an asset
• Emergency Management courses/certifications considered an asset
• Willingness to work evenings or weekend shifts in the absence of management as required
• Minimum 2 years of experience in a related work environment
• Minimum 1-year of experience in a supervisory capacity
• Basic accounting, cash handling experience, preferably in a similar or related work environment
• Basic computer skills in MS Office Suite and recreation software
• Knowledge of HR administration practices
• Knowledge of municipal government and administration of public recreation facilities
• Understanding financial procedures and budgeting an asset
• Ability to lift up to 50 kg (100 lbs) comfortably and safely
• Ability to perform a variety of physical duties including set up/tear down, moving equipment,
etc.

Salary Range: Level 5 $79,164.80 to $102,481.60 annually ($38.06 to $49.27 hourly)
Benefits and Pension: Lac La Biche County offers a comprehensive benefit package that includes a
municipal pension plan through LAPP, life insurance, critical illness insurance, three weeks vacation,
100% employer paid extended health and benefits plan, all access BOLD Centre pass, flexible spending
plan, and professional development opportunities.

The successful candidate must provide a current Driver’s Abstract, Criminal Record Check and Child
Welfare Check that meets the satisfaction of the County.

If this sounds like you, please apply online with your cover letter and resume directly to Competition
ID#279 Customer Experience Supervisor at Lac La Biche County – Careers . For more information on the Lac La Biche County go to: Lac La Biche County – Home

We thank all interested applicants! Only applicants selected for an interview will be contacted