Arena Supervisor

About Us
Spray Lake Sawmills Centre (SLSC) is a leading-edge sport and recreational facility encompassing 325,000 square feet, including an aquatic centre, four arenas and a curling centre, fitness & climbing facilities, an indoor turf, track, and gymnasium, and is home to several third-party tenants. SLSC is a not-for-profit organization and a registered charity, governed by a volunteer board of directors. With a team of over 170, we offer a dynamic and fast-paced work environment that promotes excellence in teamwork, community building, and an innovative customer-focus. SLSC is located in Cochrane, Alberta.

About the Position
The Building Operations Supervisor position is to ensure the safe and efficient mechanical and non-mechanical operations of the SLSC arenas, associated equipment and common spaces, and Arenas team members within a 1-year scope. You will also assist with overall SLSC operations within the cross-functional Building Operations team. You will lead by setting a positive example, always working towards excellence in internal & external customer experience.

This “working supervisor” is anticipated to have at least 70% hands-on work, along with 30% administrative work to accomplish on a regular basis. Admin requirements will fluctuate depending on projects ongoing. The ideal candidate will be a highly communicative, proactive, and collaborative leader, who is always working towards excellence in internal & external customer experience.
Job Type: Full-Time, Permanent (Salary) – benefits eligible
Schedule: Flexible hours required to support business needs, contractor work, as well as peak hours and team support.

Specific responsibilities:
• Responsible for ice quality, ice operations, & routine maintenance and other operational factors including heating, ventilation, air conditioning, etc. within the three SLSC Arenas, the Cochrane Arena facility as a whole, and all associated common spaces within.
• Provide hands-on leadership and strategic direction for direct reports (Sr. Ice Techs, Ice Techs, and Arena Attendants) in all day-to-day operations. Active supervision of team members, training and developing staff, and collaborating with Sr. Ice Techs to ensure effective communication within the team, and innovative thinking for the future of our arena operations.
• Responsible for housekeeping of mechanical areas and front end that the public sees (dressing rooms, lobby, washrooms, and locker rooms, multi–use rooms and grounds).
• Perform other mechanical and non-mechanical maintenance as required to operate the SLSC facility, supporting the cross-functional team, with direction from the Facilities Manager.
• Assist in ice plant operations, maintenance, and repairs – liaising with contractors as required.
• Supervise and direct the work of Arena Staff, including supporting hiring, managing performance, scheduling, delegating work effectively, and always ensuring staff and public safety, working in tandem with the Facilities Manager, HR, and H&S as needed.
• Facilitate regular individual feedback opportunities and hold regular team meetings to ensure goals are on target and performance feedback is taking place regularly, follow performance management procedures when required.
• Supports the development, implementation, and monitoring of strategic and business plans and annual budget processes; accountable for achieving seasonal and annual goals.
• Work within and meet an assigned budget for labour, vendors, equipment, and contract services.
• Provide consistent bi-weekly timesheet approvals, and liaise with HR for other employee matters.
• Attend and actively participate in Operations Team meetings.
• Interact and communicate with the immediate supervisor, co-workers, employees, and customers in an effective and positive manner to promote the SLSC brand and a positive working environment.
• Maintain a professional appearance at all times and ensure that direct reports do as well, including adherence to SLSC’s uniform standards.
• Assist with weekend operation of the building, by performing assigned duties, inspecting machinery daily, and keeping mechanical rooms clean, and acting as safety and security personnel when required.
• Carry a radio at all times during shifts & be responsive and available to respond to emergency situations.
• Perform all work with proper safety procedures in mind to ensure a safe environment for all parties, adhering to all expectations as set out by management. Act as a safety leader, ensuring that all areas and activities within the Arena spaces are regularly inspected and kept safe in accordance with internal and external safety standards.

Qualifications:
• Arena Operations Level I & II (or working towards completion of)
• 3+ years of related work experience in a leadership or supervisory capacity within “ice operations”, including role modelling and coaching of team members, and administrative duties such as developing SOP’s.
• Sound knowledge of buildings and building systems as they apply to arenas and curling rinks; (HVAC, electrical, mechanical, building structures and various ice plants)
• Relevant training or post-secondary education, such as Power Engineering, Refrigeration, Ammonia training, or a Facility Maintenance certification would be considered an asset
• 5th class driver’s license, and a sufficiently clear driver abstract
• CPR, First Aid and AED certified is required
• Relevant safety training such as: WHMIS, Leadership in Safety Excellence, Incident Investigation, etc.
• Ability to read, write, and accurately follow verbal or written instructions in English
• Ability to perform the physical requirements of the job including standing for an extended period of time, walking, lifting, and performing repetitive motions, working on ice, and working with heavy machinery