Job: Member Services & Operations Manager - Lifesaving Society

Position Summary

The Lifesaving Society Alberta and the Northwest Territories Branch is seeking an experienced individual who can implement and manage member services, administrative functions and office systems. Exciting opportunities exist for development and implementation of new systems and services to improve office efficiencies and functions. This position within Branch operations requires a competent approach to management to assure: attention to detail; quality assurance, consistency and timelines for administrative and operation functions. Responsibilities include database and website management, e-commerce management, affiliate onboarding, procuring and maintaining office supplies/equipment, managing inventory, managing affiliate and member needs with other areas of the staff team. Excellent verbal and written English skills are required along with a high level of customer service and interpersonal skills. Considerable knowledge in office administration and operations is required. The Member Services and Operations Manager will work with the Executive Director, and staff team to achieve the strategic direction of the Society for a Canada Free from Drowning and Water Related Injury.  


  • Monitor, identify, and examine best evidence and practice on changing needs of administrative procedures and systems
  • Measuring and tabulating results, data analytics and reportin
  • Monitoring and compiling business analytics, statistics and trackin
  • Use a range of office software, including email, spreadsheets and databases
  • Maintain office efficiency by planning and implementing office systems, layouts, and equipment
  • Develop and maintain records management protocols for retention, protection, retrieval, transfer, and disposal
  • Coordinate office agreements, equipment leases and building repairs and maintain supplier relations
  • Maintain quality assurance and integrity of intellectual property, security of information, visual identity and branding
  • Increase automated functions for administrative and finance initiatives such as online forms and ecommerce
  • Manage the Society’s communications
  • Design and implement policies, procedures and plans for administration functions 
  • Liaise with contracted IT personnel
  • Develop and maintain website content and data
  • Database management, systems integration and interfacing
  • Manage volunteer and affiliate awards /recognition system
  • Inventory and supply chain management
  • Other duties as required
  • Utilize information and technology systems
  • Manage and support day-to-day operations
  • Follow and conduct the implementation of policies and procedures
  • Set specific goals, prepare work plans and identify required resources to achieve outcomes 


  • Must be at least 18 years of age
  • Degree in Business Administration, Management, Supply Chain Management, Information Technology or related field.
  • Clear Criminal Record Check
  • Class 5 Driver’s license
  • Knowledge of Lifesaving Society programs and services would be an asset
  • Experience in a multifaceted administrative role would be an asset  


  • Friendly and professional demeanor
  • Good interpersonal skills
  • Proficient in Microsoft Office and Microsoft Access
  • Demonstrated experience in database management, systems integration and interfacing
  • Demonstrated leadership and communication competencies
  • Physical strength and stamina to lift and move goods repeatedly
  • Ability to apply critical thinking skills and adapt to changing circumstances 

Nature of Work

  • Mostly sedentary
  • Occasional lifting of boxes and materials up to 50lbs
  • Use of office equipment and computers
  • Manage multiple requests and situations at one time with tight deadlines and frequent interruptions
  • Use of office equipment and computers  

Pre-Employment Requirements

  • Security Clearance
  • Drivers Abstract

$58,000 - $67,860 Annually


Application Deadline:
December 24, 2018

Please forward any inquiries or your application to:
Kelly Carter, Executive Director
Lifesaving Society Alberta and Northwest Territories
13123–156 Street
Edmonton, AB T5V 1V2
Phone: 780-415-1755

The Lifesaving Society is a national volunteer organization and registered charity that provides
programs, products and services designed to prevent drowning and water-related injury. We are the
governing body for lifesaving sport and collaborate with partners for sport, recreation and active
living initiatives. We advise government and communities on drowning and injury prevention. We
certify Canada’s national lifeguards, establish safety standards and consult on issues for the aquatic
industry. Our evidence based Water Smart®
public education and Swim to Survive®
program focus on people most at risk. Annually 1,200,000 Canadians participate in our swimming, lifesaving, lifeguard,
first aid and leadership training programs.