Job: Fitness & Training Manager - Repsol Sports Centre

Fitness & Training Manager

We are looking for a dynamic, supportive leader who excels in a fast paced administrative role.  A successful applicant will be a self-starter who thrives at meeting the needs of internal and external customers in a solution based environment.  You are willing to go above and beyond to achieve success for your team so they can shine, which in turn makes you shine.

Reports to:  Aquatics & Fitness Director

What You’ll Do: 

Responsibilities

Team building/daily team support

  • Provide leadership and direction to the fitness center staff, personal trainers and fitness equipment maintenance staff including hiring, training, mentoring, coaching, scheduling, and performance management
  • Lead, coach, mentor and empower employees to handle operational challenges and provide exceptional and legendary service
  • Provide training for development of staff to meet established job expectations and product and service knowledge standards including the delivery of job specific training for new hires
  • Act as the main point of contact for employee continued education and development
  • Be accountable for the performance of the fitness center staff, the personal trainers and equipment maintenance staff in meeting team objectives
  • Establish solid working relationships within the team and other departments to ensure a cohesive working environment
  • Work collectively with other Department Managers and Directors to set up employee departmental in-services on a recurring basis
  • Carry out and lead by example at a high level all employee performance standards & expectations
  • Backfill for frontline team members as required
  • Attend Leadership training when required
  • Rotate within the Fire Warden role with other building wide Managers and fill in for Duty Manager in emergency situations
  • Facilitate emergency procedures training for staff
  • Act as a key information source by providing the Aquatics & Fitness  Director with customer feedback, system enhancements, recruitment needs, training and development needs, ideas for rewards and recognition, new programs/services and on-going quality improvement

Customer Experience

  • Actively communicate with both internal and external customers on special events, program and service changes and new incentives
  • Assist both our internal and external customers by proving prompt, sincere, and professional responses to questions and concerns that arise; striving to exceed our customers’ expectations
  • Communicate program cancellations and operational challenges and changes to the Marketing Team to reflect on-line media accordingly
  • Be the main point of contact for product knowledge and services available in the department
  • Assist and empower employees to handle customer complaints by providing a customer centric environment
  • Monitor comment cards, feedback and evaluation forms received by tracking and reviewing information, and following up in a timely manner and implement any follow up plans as required.

Planning and Organizing

  • Participate in the development of the annual fitness and training operational and capital budgets in conjunction with the Aquatics & Fitness Director.
  • Be accountable for meeting the budget targets for the department in terms of revenues and expenses
  • Creation of new business in sport specific training through targeted sales approaches
  • Work with the Sales and Marketing Team with preparation of promotional material
  • Plan messaging regarding price increases, program changes, new initiatives, collaborating with marketing as needed.
  • Identify key areas of service and program enhancement
  • Attend new program launches and finales
  • Audit the performance of each Personal Trainer on a regular basis and provide support and guidance as required
  • Monitor personal trainer plans and programming needs.
  • Support department staff on-site during weekend, evening and daytime events
  • Determine materials, equipment, facility bookings, supervision or instruction needs for each program
  • Organize, document and coordinate the equipment inventory as well as usage rates, purchasing, cleaning repair and maintenance of fitness equipment through the development and maintenance of a lifecycle plan and preventative maintenance plan
  • Attend promotional opportunities as needed, acting as a representative of Repsol Sport Centre
  • Develop and maintain relationships with key stakeholders in portfolio
  • Networks with other facilities within and external to Canadian centers with a focus on equipment and maintenance trends and standards as well as competitive intelligence
  • Update and maintain training manuals on policies, procedures and programs
  • Complete and submit payroll biweekly
  • Understand and apply all safety and emergency procedures to ensure a collective, streamlined and successful execution and ensure team is trained recurrently on procedures
  • Any other duties as assigned

Committee Involvement

  • Participate in Manager Meetings and chair meetings on a rotational basis

What You Need:

Qualifications

  • Completed post-secondary education with preference given to Exercise Physiology, Kinesiology, Sport Administration or Sport Management graduates 
    • Related programs may be considered
    • Masters level education is highly desirable
  • A minimum of three to five years of experience in a management/supervisory and administrative role 
  • Preference will be given to candidates with current certifications in CEP, AFLCA, canfitpro, CSEP, CSCS or other exercise and training certifications 
  • Ambitious, driven, accountable, who thrives in a dynamic environment
  • Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments
  • Solid negotiation, conflict resolution, and people management skills
  • Previous experience with budgeting techniques and fiscal management
  • Strong problem identification and problem resolution skills
  • Excellent teamwork and team building skills as well as ability to work independently with little supervision.
  • Strong communication skills (verbal and written) that allow adaptability to a variety of stakeholders
  • Proficient with Microsoft Word and Excel
  • Previous experience using the CLASS system is considered an asset
  • Current certifications in CPR Level C and Standard First Aid are required
    • CPR Level C certified within the last year
    • Standard First Aid recertified within the last 2 years
  • Ability to work flexible hours including evenings and weekends to accommodate business needs as required
  • Preference will be given to candidates with the additional certifications in coaching, leadership and/or conflict resolution

Type:
Full-Time

Application Deadline:
Open Until Filled

Contact:
Submit a resume and cover letter to Repsol Sport Centre Human Resources by:

Email: careers@repsolsport.com (please state job title in the subject line)
Online: http://www.repsolsportcentre.com
Fax: 403.233-8307