Job: Aquatics Supervisor - Royal Glenora Club
At Royal Glenora Club, we pride ourselves on having the best private club staff. Our staff members want to be here because we cultivate an environment in which everyone is treated with respect and friendliness, and where there is a sense of pride in the facility. Our employees are skilled service providers who embody our values of Excellence (Be It), Integrity (Live It), Accountability (Own It), Progressive (Bring It) and Attitude (Love It). This is who we are ─ Royal Glenora Club.
Under the direction of the Director of Recreation, the Aquatics Supervisor will be responsible for the supervision of the operations of the aquatics pools through planning, coordination, scheduling, and evaluating a variety of programs specific to aquatics area within the facility.
Hours of Work
This is a scheduled, regular, full-time position. This position requires a flexible work schedule to including mornings, evenings, and weekends.
Job Duties (include but are not limited to):
- Conduct orientation and in-service training of staff to ensure an applied understanding of life support programs (emergency procedures) and techniques, lesson instruction, and knowledge of departmental policies and procedures.
- Instruct advanced level aquatic instructor and lifeguarding programs acting as a mentor for staff, ensuring established safety and customer service standards are met.
- Perform on-deck lifeguarding duties and teaching lessons when required due to staffing levels; and providing input, organizing & supervising special events.
- Plan, assign, supervise, and check the work of part-time and casual employees engaged in instructional and lifeguarding duties.
- Participate in the selection, recruitment, training, and development process for Aquatics staff.
- Evaluate the work performance of Aquatics staff.
- Communicate effectively with staff (Aquatics, Administration, Maintenance) and Members, fostering a safe and enjoyable aquatics facility.
- Answer enquiries and handling complaints of participants regarding course content and teaching methods of instructors.
- Establish and maintain effective working relationships with a variety of internal and external contacts.
- Participate in the planning, organization and promotion of aquatics programs.
- Evaluate and recommend changes to a variety of instructional, competitive, and recreational aquatics programs for all ages.
- Order and maintain program inventory and first aid supplies.
- Facilitate swimming lesson administration and data input.
- Perform related duties as assigned.
Qualifications and Requirements
- Minimum Grade 12 Diploma. Post-secondary education with a Bachelor's degree in Recreation, Physical Education, or a closely related field is preferred.
- Proficient knowledge in the areas of lifeguarding, swimming instruction, and emergency procedures.
- Current certification as a Life Saving Society Instructor that is valid throughout employment.
- Pool Operator Level 1 is required and Pool Operator Level 2 is considered an asset.
- Valid NLS certification.
- Valid First Aid or Aquatic Emergency Care/CPR.
- First Aid Level C including CPR which includes A.E.D.
- Lifesaving Society Instructor Certification (LSI)
- National Lifeguarding Services Certification (NLS).
- Pool Operators Certification Level 1 with ability to progress to Level 2.
- Lifesaving Society Aquatics Supervisor Training (A.S.T.).
- W.H.M.I.S Certification.
- Demonstrated computer skills to operate spreadsheet and word processing programs.
- Functional office computer skills.
- Plus three (3) years directly related aquatics experience, or any equivalent combination of education and experience.
- Alberta Class 5 Drivers licence.
- Pool Operators Certification Level 2.
- Instructor Trainer-National Lifeguard.
- Swim For Life Instructor Trainer.
- Aqua-aerobics training.
- Oxygen Administration (O2) would be an asset.
- High degree of verbal, interpersonal and organizational skills.
- Ability to work independently with a minimum of supervision.
- Strong supervisory skills.
- Considerable knowledge of the Lifesaving Society programs, policies, and general pool standards.
- Applied Knowledgeable of aquatic standards (AHS).
- Ability to lead, train, supervise, and evaluate staff.
- Sound judgment and problem solving abilities.
- Ability to effectively plan, organize and schedule aquatic program activities.
- Ability to define problems areas, establish work methods and monitor tasks.
- Exceptional ability to self-motivate and function with minimal direction meeting established timelines.
- Strong organizational and time management skills.
- Excellent verbal and written communication skills.
- Excellent interpersonal and conflict resolution skills.
- Ability to establish and maintain positive working relationships with co-workers, YMCA-YWCA staff, members of the general public and external agencies.
- Ability to work within, and contribute to, a collaborative team environment.
- Demonstrate commitment to customer service.
- Applied knowledge of WCB regulations and local pool policy with regards to chlorine gas and other types of emergency circumstances and safe work practices.
Service Attitude: Identifies needs and wants of members/participants as priority and responds in an effective and timely manner to enhance every person’s experience.
Relationship Building: Builds positive interactions both internally and externally to achieve work related goals.
Welcoming: Treats everybody in a friendly and respectful manner. Creates a pleasant, user-friendly atmosphere. Goes out of your way to make people feel at ease and makes an effort to learn the names of staff, volunteers, and patrons.
Quality Focus: Ensures that services criteria for self, staff, and programs are set, reviewed and surpassed regularly to provide excellent service delivery.
The Royal Glenora Club offers a competitive salary and comprehensive benefits package for this full-time position.
August 31, 2017
Forward your resume and cover letter, highlighting your qualifications relevant to this position, and using “Tennis Professional” as the subject line to firstname.lastname@example.org or fax application to (780) 455-8138.
No telephone calls please. Only candidates selected for an interview will be contacted. Royal Glenora Club provides equal opportunity in employment and encourages applications from all qualified persons.